Answers to some of our most frequently asked questions are written here.
Couldn't find what you were looking for? Just contact us via Telegram or Twitter!
We thought about it and really don’t want to give anyone a disadvantage.
In the Spirit of DEFI we accept following Terms for Delivery:
Third Party Delivery:
Provide us with an address of your friend/relatives
- P.O. Box Delivery
- Any Name (Just not sthg like Bucks Bunny or Moonkey)
Please note, that we have zero interest in connecting any Wallets to addresses!
Our target is EVERY household, so we accept orders Wordwide.
We prefer to overdeliver, rather than to overpromise! So, although most shipments will take less than a month to arrive, we set as delivery time of maximum of 30 days. However, it can be that we deliver earlier if you are located in on of our distribution centers in EU/USA/UK/South Africa
No, it’s not!
On top of our inhouse designed art, we have a real physical product behind our project that we craft ourselves and pay attention to the very last detail of it! The production and printing process, quality control, packaging and delivery require manpower which must be compensated. Price will adjust, depending on the current AVAX Market price.
Use our Support team and get in touch with us! We are more than happy to investigate your case and locate your MoonMug.
In case we can’t find it, you will get with your second minting a MoonMug for free with the NFT of your choice!
Your NFT won’t disappear when you claim a MUG, only the “CLAIM/ BURN” Option will not be available anymore once you have ordered your MUG.
We won’t match the delivery address you provide to your purchase, so yes; you can gift your MoonMug to yourself or whoever you care about!
Our MoonMug’s are at the same time common NFTs that we all know and love and you will be able to trade them over popular NFT trading platforms, like:
- Snowflake Market
- Or any NFT trading site
With a lot of love! It’s probably your first ever physical good connected to an NFT with awesome features!
MoonMugs have a long lifecycle and can be washed thousand times in a normal dishwasher. Don’t worry!
Our MoonMugs are printed and produced according to the highest quality market standards, with a lot of love and passion! Please treat them as the unique goodies that they are !
As our project idea is to provide a bridge between traditional goods and NFTs, a guarantee system for your physical good will be in place.
Share a post on Telegram and Twitter with your broken MoonMug and the story behind the ‚accident‘ With your next minting we will send you an additional MoonMug for free!
Yes, we plan to extend our product line, with other useful physical goods tied to NFTs.
Our manufacturing process located in Switzerland is capable of crafting way more things, but in order to keep it simple we start with MoonMug.